Terms and Conditions

Terms and Conditions of the RETIO.eu online store

Determining, among other rules for concluding sales contracts through a store containing the most important information about the Seller, store and Consumer Rights.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order processing
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Provisions regarding Buyers who are not Consumers
Annex No. 1: Withdrawal form

§ 1 DEFINITIONS

Working days - days from Monday to Friday, excluding public holidays.
Account - a free Store function (service provided electronically) regulated by separate regulations, thanks to which the Buyer may set up his individual account in the Store.
Consumer - Consumer within the meaning of the Civil Code.
Buyer - any entity Buyer in the Store.
Regulations - these regulations.
Store - RETIO.eu online store run by the Seller at https://www.retio.eu.
Seller - PAWEŁ SCHARMACH, entrepreneur running a business under the name Scharmach Consulting Paweł Scharmach, entered into the Central Register and Information on Economic Activity kept by the Minister of Development and Finance, NIP 5922107884, REGON No. 220444123, al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland

§ 2 CONTACT WITH THE SELLER

1. Postal address: al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland
2. E-mail address: office@retio.eu
3. Phone: (+48)535 46 83 87

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store you need:
   - A device with internet access
   - A web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

1. The prices of goods visible in the Store are total prices for the goods, including VAT.
2. The Seller notes that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery.
3. The goods selected for purchase should be added to the basket in the Store.
4. Then, the Buyer chooses from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
5. The order is placed when the content is confirmed and the Buyer accepts the Regulations.
6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing their data with every possible order.

§ 5 PAYMENTS

1. You can pay for your order, depending on the Buyer's choice:
      a. By ordinary transfer to the Seller's bank account.
      b. With a payment card:
          - Visa
          - Visa Electron
          - MasterCard
          - MasterCard Electronic
          - Maestro
     c. Through the payment platform:
         - DotPay
         - Allegro
         - Shoper payments
         - PayPal
2. If the Buyer chooses to pay in advance, the order must be paid within 7 Business Days of placing the order.
3. The seller informs that in the case of some payment methods, due to their specificity, payment of the order using this method is possible only immediately after placing the order.

§ 6 ORDER COMPLETION

1. The seller is obliged to deliver the goods without defects.
2. The term of the contract is indicated in the store.
3. If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after payment.
4. In a situation where, under one order, the Buyer purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery time.
5. Goods are delivered only within the territory of the Republic of Poland.
6. Goods purchased in the Store are delivered depending on which delivery method the Buyer has chosen:
         a. Through a courier company
7. In special cases, the Seller reserves the right to exchange the ordered product for another with similar parameters and value equal to or higher than the ordered after informing the Buyer in advance.
8. The Seller reserves the right to delay the shipment of the order by a maximum of 2 business days for any reason due to the specificity of the products sold.
9. The Seller undertakes to immediately inform the Customer about possible delays longer than the above-mentioned ones before commencing the implementation or immediately after determining such possibility and presenting possible solutions.
10. Due to the company structure and multi-channel sales, there is a possibility that some products included in the Buyer's order are out of stock. In this case, the Seller undertakes to inform the Buyer about this fact and determine further actions, which may be, for example, exchanging an unavailable product for another or returning the value of unavailable products to the account indicated by the customer.

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline to withdraw from the contract expires after 14 days from the day:
   In which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer came into possession of these goods.
   In which the consumer came into possession of the last of the things or in which a third party, other than the carrier and indicated by the consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things that are delivered separately.
3. For the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
4. The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.
5. To meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

EFFECTS OF WITHDRAWING FROM THE CONTRACT

1. In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed about the consumer's decision to exercise the right of withdrawal.
2. The seller will refund the payment using the same payment methods that were used by the consumer in the original transaction, unless the consumer agrees to a different solution, in each case the consumer will not incur any fees in connection with this return.
3. The seller may withhold reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
4. The seller asks you to return the product to the following address: al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends the goods back within 14 days.
5. The consumer bears the direct cost of returning the goods.
6. The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
7. If the goods, due to their nature, cannot be sent back by regular mail, the consumer will also have to bear the direct cost of returning the goods. The consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
8. In the event of a necessity to refund funds for a transaction made by the customer with a payment card, the seller refunds to the bank account assigned to the Buyer's payment card.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

1. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs.
2. In which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
3. In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons if the packaging was opened after delivery.
4. In which the subject of the service is things that after delivery, due to their nature, are inseparably connected with other things.
5. In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery.
6. For delivering newspapers, periodicals or magazines, except subscription contracts.
7. In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
8. For the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.

 § 9 REFUND

1. In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods under the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted
2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
      a. Submit a price reduction statement
      b. In the event of a material defect - make a statement of withdrawal from the contract
      c. Demand exchange the item for one free of defects
      d. Request removal of the defect
3. The seller asks to make a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
4. If it turns out that to consider the complaint, it is necessary to deliver the claimed goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a Consumer at the Seller's expense, to the address al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland.
5. If the product has been given an additional warranty, information about it, as well as about its conditions, is available in the product description in the Store.
6. Complaints regarding the operation of the Store should be directed to the e-mail address provided in § 2 of the Regulations.
7. The complaint will be considered by the Seller within 14 days.

EXTRAJUDICIAL WAYS OF EXAMINING REFUNDS AND INVESTIGATING CLAIMS

If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:

1. Mediation conducted by the appropriate Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. Assistance of the competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free. The list of courts is available at https://www.uokik.gov.pl/wazne_adresy.php#faq596.
3. Free help from the municipal Consumer Ombudsman.
4. The internet ODR platform is available at http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data is processed based on the contract and for its implementation, following the principles set out in the general regulation of the European Parliament and the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§ 11 RESERVATIONS

1. It is forbidden for the Buyer to provide illegal content.
2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and to fulfil the order.
3. Contracts concluded based on these regulations are concluded in Polish.
4. None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.

§ 12 PROVISIONS CONCERNING NON-CONSUMER BUYERS

1. The right to withdraw from a distance contract is not entitled to an entity other than the Consumer.
2. Any liability of the Seller towards the Buyer who is not a Consumer is excluded.
3. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
4. In the event of damage to a shipment during transport, delivered to a buyer who is not a Consumer, a damage report with a courier is necessary to consider the complaint. Its lack may be the basis for refusing a positive consideration of the complaint.

Annex 1 to the Regulations

Below is a sample withdrawal form from which the Consumer may or may not use:

MODEL WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

Scharmach Consulting Paweł Scharmach
al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland. e-mail: office@retio.eu

- Me ......................................................................... I hereby inform you about my withdrawal from the sales contract of the following items:

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

- Date of receipt .................................................................................................................................................................................................

- Consumers name and surname ...............................................................................................................................................................................................................

- Consumers address ......................................................................................................................................................................................

....................................................................................................................................................................................................................................

.............................................................................................
Consumer signature
(only if the form is sent in paper version) 


Data ............................................

(*) Delete where not applicable.

Account Guidance

Account regulations in the RETIO.eu store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations  

§ 1 DEFINITIONS

Account - the free function of the Store (service) regulated in these regulations, thanks to which the Buyer may set up his account in the Store.
Buyer - any entity Buyer in the Store.
Store - RETIO.eu online store run by the Seller at https://www.retio.eu
Seller - an entrepreneur running a business under the name Scharmach Consulting Paweł Scharmach, entered into the Central Register and Information on Economic Activity kept by the Minister of Development and Finance, NIP 5922107884, REGON No. 220444123, al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland.

§ 2 CONTACT WITH THE SELLER

1. Postal address: al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland
2. E-mail address: office@retio.eu
3. Phone: (+48)535 46 83 87

§ 3 TECHNICAL REQUIREMENTS

For proper functioning and creating an Account, you need:

• Active email account
• A device with internet access
• A web browser that supports JavaScript and cookies

§ 4 ACCOUNT

1. Creating an Account is entirely voluntary and depends on the will of the Buyer.
2. The account gives the Buyer additional options, such as viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing the Buyer's data.
3. To set up an Account, please complete the appropriate form in the Store.
4. At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the maintenance of the Account on the principles set out in the Regulations.
5. The Buyer may cancel the Account at any time without incurring any costs.
6. To resign from the Account, please send your resignation to the Seller to the e-mail address: office@retio.eu, which will result in immediate deletion of the Account and termination of the contract in the field of keeping the Account.

§ 5 COMPLAINTS

1. Complaints regarding the operation of the Account should be directed to the e-mail address office@retio.eu.
2. The complaint will be considered by the Seller within 14 days.

EXTRAJUDICIAL WAYS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
If the complaint procedure does not bring the result expected by the Consumer, the Consumer may benefit, among others with:

• Mediation conducted by the appropriate Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
• The assistance of the competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free. The list of courts is available at https://www.uokik.gov.pl/wazne_adresy.php#faq596
• The internet ODR platform is available at http://ec.europa.eu/consumers/odr/. 

§ 6 PERSONAL DATA

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data is processed on the basis of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§ 7 RESERVATIONS

1. It is forbidden for the Buyer to provide illegal content.
2. The account maintenance agreement is concluded in Polish.
3. In the event of important reasons referred to in paragraph 4, the Seller has the right to amend these Account regulations.
4. Important reasons referred to in paragraph 3 are:
   - the need to adapt the Store to the law applicable to the Store's activities
   - improving the security of the service provided
   - change in the functionality of the Account requiring modification of the Account regulations.
5. The buyer will be notified of the planned change in the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.
6. In the event that the Buyer does not agree to the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller biuro@retio.pl, which will result in termination of the Account maintenance agreement at the time of entry into force of the planned change or earlier if the Buyer makes such a request.
7. In a situation where the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to terminate the contract in the future.
8. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
9. None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.

Newsletter regulations

Newsletter regulations at RETIO.eu store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provision

§ 1 DEFINITIONS

Newsletter - a service provided electronically free of charge, through which the Customer may receive from the Service Provider electronically previously ordered messages regarding the Store, including information about offers, promotions and news in the Store.
Store - RETIO.eu online store run by the Service Provider at https://www.retio.eu
Service provider - an entrepreneur running a business under the name Scharmach Consulting Paweł Scharmach, entered into the Central Register and Information on Economic Activity kept by the Minister of Development and Finance, NIP 5922107884, REGON No. 220444123, al. Armii Krajowej 20, 83-200 Starogard Gdański, Poland.
Service Recipient - any entity using the Newsletter service.

§ 2 NEWSLETTER

The Service Recipient may voluntarily use the Newsletter service.

1. To use the Newsletter service, you need a device with the latest web browser that supports JavaScript and cookies, access to the Internet and an active e-mail account.
2. E-mails sent as part of this service will be sent to the e-mail address provided by the Service User when subscribing to the Newsletter.
3. The recipient, in order to conclude the contract and subscribe to the Newsletter service, in the first step provides in the designated place on the Website his email address to which he wants to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Customer a message verifying the e-mail address, in which there will be a link to the Service Recipient confirming his will to subscribe to the Newsletter. After the Service Recipient confirms his will to subscribe to the Newsletter, a service contract is concluded and the Service Provider will begin providing it to the Service Recipient.
4. The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
5. The Service Recipient may unsubscribe from the Newsletter, without providing a reason and incurring any costs, at any time, using the option referred to in paragraph 5 or by sending a message to the e-mail address of the Service Provider: office@retio.eu
6. The use of the link to unsubscribe from the Newsletter by the Service Recipient or sending a message requesting unsubscription from the Newsletter will result in immediate termination of the contract for the provision of this service.

§ 3 COMPLAINTS

1. Complaints about the Newsletter should be reported to the Service Provider by e-mail: office@retio.eu.
2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

§ 4 PERSONAL DATA

1. The administrator of personal data provided by the Client when using the Newsletter is the Service Provider.
2. The Service Recipient's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§ 5 FINAL PROVISION

1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider.
2. Information about the planned amendment to the regulations will be sent to the Service Recipient's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are introduced.
3. If the Customer does not object to the planned changes until they enter into force, it is assumed that he accepts them.
4. In the absence of acceptance for planned changes, the Service Recipient should send information about it to the Service Provider's e-mail address: office@retio.eu which will result in termination of the service contract upon the entry into force of the planned changes.
5. The Customer is prohibited from providing illegal content.

Last modification of the regulations: 26.06.2020.